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Frequently Asked Questions

 

What payment method do you accept?

We accept paypal and credit cards at this stage. When you are directed to Paypal website, you can choose to pay by logging in to your paypal account or pay by credit card.

What credit cards do you accept?  

We accept VISA and Mastercard.

How long does it take to confirm payment?

Jim's Decor will only dispatch items when full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases, it could take up to 5 days or more.

Is Lay-by available?

Unfortunately, Lay-by is not available at this stage.

Can I come to your warehouse to pay and pick up the item?

Unfortunately, all payments have to be made when you proceed to checkout in our website; and pick up is not available in order to save time for our distribution centre to dispatch all orders efficiently.

Do you ship to international address?

Currently we only ship within Australia.

How are the items delivered?

The item is shipped via Australia Post, Fastway, Toll or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.

Can I use my own delivery service?

We only use our nominated carrier for delivery.

How can I cancel my order?

Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.

How long does it takes to ship to my customers?

The estimated delivery time frames are:

  • For customers in VIC, approximately 3 - 5 working days;
  • For customers in NSW, SA, ACT, approximately 4 - 8 working days;
  • For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.
NOTE
  • Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
  • We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

When will the item be dispatched?

Most items will be dispatched the very next business day after full payment is received.

Where can I find the delivery information?

Tracking information will be emailed to you. 

Do you offer warranty?

All products except electronics products come with a 12 month warranty which you may seek a refund or replacement for the product. Electronics products come with a 3 month warranty. The following terms and conditions apply to warranty:

Damages due to misuse by user or during delivery will not be covered by this warranty. This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift,they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.

Damage on Arrival (DOA):This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:

You or your buyers must check their item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.

Please do not return the faulty item to us without our approval.

What should I do if there is a part missing?

Please confirm with the customer that he/she has checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

Refund and replacement

Refund and replacement generally take up to 2 working days to process, and will notify you right after it has been processed.

NOTE:
  • A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.